FAQ – FREQUENTLY ASKED QUESTIONS
If you have any questions, concerns or comments please contact me, Dan Gullbongs at:
E MAIL: firstname.lastname@example.org
Believe it or not, this is not my only job, and I go on vacation a lot, duh, so if you don't hear back in a reasonable amount of time, try again. I love you, I just probably forgot.
HOW SOON WILL I RECEIVE MY ORDER?
We aim to deliver within 1-4 working days (Mon-Fri) in the US, and 3-8 days worldwide. We normally ship on Wednesdays and Fridays. Please note, during busy times, such as new collection releases, sales and holidays, US deliveries may take between 2-5 days and 12-17 days for worldwide shipping.
WHEN WILL I KNOW MY ORDER HAS BEEN SHIPPED?
As soon as your order has been picked and packed, your shipping label will be generated which will automatically email you your order tracking details and information.
SHOULD I INCLUDE MY PHONE NUMBER WHEN ORDERING?
Yes, please make sure to add your personal contact number to your order. Either we will or the carrier will need to contact you in the unlikely event that your order cannot be delivered. If you do not provide your phone number could result in a severe delay in the delivery of your order.
CAN I CHANGE MY ORDER ONCE IT’S PLACED?
We always attempt to fulfill all orders as soon as is possible! Once your order has been confirmed, it’s not possible for you, or us, to change it prior to dispatch. Please ensure all your information is correct before submitting your order. If your order is not yet shipped out, contact us and we will cancel your previous order, so that you can reorder the correct item.
DO I HAVE TO PAY ANY CUSTOMS AND IMPORT DUTY CHARGES?
Any customs or import duties are charged once the parcel reaches its destination country. Any charges must be paid by the recipient of the package.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties are different from country to country. It is a good idea to contact your local customs office for current charges before you order, so you are not surprised by any charges.
DO WE CHARGE IN DIFFERENT CURRENCIES?
No, these $, €, and ¥ prices are calculated daily from the current exchange rates and are approximate only. The final price is fixed and will be charged in USD. The amount on your card statement will be the equivalent amount in your local currency based on the rate applied when your account is debited.
WHERE CAN I FIND A DangleBongs DEALER IN MY LOCAL AREA?
We have Authorized DangleBongs stockists all over the country and may have one near you!
You can visit our Stockists page to locate the nearest DangleBongs retailer to you
HOW DO I BECOME A DangleBongs STOCKIST?
Pleases contact email@example.com for more information.
Where is DangleBongs located?
We are based sometimes in Los Angeles and sometimes in Montana.
Do you offer EP pricing?
Not really. If you work at a shop we can maybe work something out for orders of 5 items or more.
DOES DangleBongs OFFER INTERNSHIPS?
At the moment internships are not currently available. When we need interns, we will post on our Facebook or Instagram page with positions available.
HOW DO I GET SPONSORED OR WORK WITH DangleBongs ON PROJECTS?
At DangleBongs we want to work with creative people in various different fields, from art, illustration, design, music and graphics. Send us your “portfolio” (Resume: action shots contest results magazine coverage photos illustrations and video). Include a letter all about yourself. We look forward to seeing your best stuff.
DO YOU HAVE YOUR OWN DangleBongs STORE?
Currently our only retail store caters only to the uber-elite and is open only by invitation if you have 10M+ instagram followers
“why was i refunded for an item on my order?”
ordinarily the item was unavailable or out of stock, due to multiple orders placed at the same time.
“when will my order ship?”
Orders will ship, once you receive the confirmation e mail that your order is complete.
“I didn’t receive my tracking information”
Please do check your spam folder, as from time to time our e mails we send out get caught up in there.
“I haven’t received my refund”
Refunds are generated as soon as possible, and will take two – three business days for your credit card or bank to process.
Any changes, adjustments or refunds made against your order, you will receive an automatic e-mail explaining this.